Emily Triplett LentzinThe StartupWriting Skills for a New Era“Business writing” isn’t what it used to be — no one starts a letter with “Dear Sir/Madam” anymore (or even writes letters, for that…May 10, 20211May 10, 20211
Emily Triplett LentzinMission.orgHow to be a leader when you’re not a managerPeople tend to conflate leadership with supervising other people. But there’s nothing inherent to the concept of leadership that says you…May 25, 20181May 25, 20181
Emily Triplett LentzinMission.orgIf You Care About the Customer Experience at All? Don’t Treat People Like This.Some companies — like the Dick’s Last Resort restaurant chain — build a brand out of mistreating their customers.Mar 5, 20182Mar 5, 20182
Emily Triplett LentzinMission.orgSide Hustles are Good for BusinessYou might assume it’s not in an employer’s best interests to encourage side hustles.Dec 6, 2017Dec 6, 2017
Emily Triplett LentzinThe StartupIs Customer Satisfaction the Wrong Goal?Is it more important to acquire customers or to satisfy the customers you have?Nov 14, 20176Nov 14, 20176
Emily Triplett LentzinThe Customer Service Blog By Help ScoutIt’s Never a ‘Normal’ MonthAny personal finance guru will tell you there’s no such thing as a “normal” month.May 5, 20171May 5, 20171
Emily Triplett LentzinThe Customer Service Blog By Help ScoutThere’s No Such Thing as ‘Unlimited Vacation’As much as some progressive companies love to claim “unlimited vacation” among their benefits, there’s really no such thing. If there were…Apr 19, 20163Apr 19, 20163
Emily Triplett LentzinThe Customer Service Blog By Help ScoutHow to Determine What Your Customer Really NeedsYour customer — let’s call her Francine — adores your product, but she wishes it had one extra feature — we’ll call it Feature X — that…Apr 12, 2016Apr 12, 2016
Emily Triplett LentzinThe Customer Service Blog By Help ScoutRemote Teammates Should Never Feel Like Second-Class CitizensKeeping your remote team happy, motivated, and productive takes an ongoing commitment to communication and inclusiveness. But engaging…Apr 8, 20161Apr 8, 20161
